English Speaking Junior Customer Support Specialist

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

• Delivering high-quality customer service to English-speaking clients
• Building and maintaining strong, long-term relationships with clients
• Responding to customer inquiries via phone, chat, and email in a timely and professional manner
• Handling complaints by providing clear explanations and effective solutions
• Monitoring financial markets and staying up to date with current developments
• Updating and verifying client information in the CRM system
• Collaborating with international branches and internal departments

• Fluency in English (both at C1/C2 or native level)
• Willingness to work in a rotational shift system (between 8:00 AM and 7:00 PM)
• Strong multitasking skills with the ability to prioritise effectively
• Excellent communication, interpersonal, and negotiation skills
• Proficiency in MS Office tools

Nice to Have 

• Previous experience in customer service
• Knowledge of financial markets and understanding of the company’s core business

• Stable employment based on an employment contract
• A chance to grow within the FinTech industry in an international environment, while having a real impact on the company and the evolution of its products
• Training under the supervision of experienced financial market professionals
• A clear development path supported by regular feedback and transparent career progression
• Hybrid work model
• Regular team-building and integration events
• Equipment tailored to your needs
• Wide range of benefits like private medical care, myBenefit platform, sport card, language learning platform, meal co-financing at the office and more